Will I get a written quotation?

Yes, we will always provide you with a written quotation for the items you’re interested in based on your branding to ensure you have an accurate costing.

What is included in my quote?

Your quote includes the costings for the item, origination/set up charges and delivery charges. VAT is not included on your quote but we are required by law to charge VAT.

I’ve not found what I was looking for on your website or in your catalogue, are you able to source other items?

If you’ve seen something elsewhere or have an idea you’ve not seen anywhere then speak to us. You’re not limited to the items on our website and in our catalogue and we’ll always try our hardest to source whatever item you require.

Do you provide samples?

Yes, we can provide samples to help you find the perfect item.

Do you offer any express delivery items?

Yes, we have a large range of items we can deliver on express services or shorter lead times. If you have a deadline approaching get in touch and we’ll see what we can deliver in time.

I’ve seen an item elsewhere, can you match the price?

Yes. We do offer competitive prices and excellent customer service but we understand there may be times when you need us to match a competitor’s price. As part of the Essential Reward Scheme we will match prices based on a like for like product and branding.

What artwork format do you require?

Artwork needs to be supplied as an Illustrator file (eps, ai), PDF or in some cases a high resolution image will be sufficient depending upon the print method. We would always recommend supplying artwork as an Illustrator file. We also require any text on your artwork to be outlined.

If you cannot provide the correct format then we can assist with artwork redraws and outlining. Should you require this service we shall provide you with a quote based on your requirements.

Why do I need a pantone reference?

In order to print spot colours we will need your pantone references to ensure we can match as closely to your corporate colours.

How will I know what the end product will look like?

Once you have placed your order we shall send you an artwork proof to show you how your branding will look on the end product. This is used to confirm design, print colours, logo size and any other relevant details. Once you have approved your artwork proof we move your order into production.

What is the Essential Reward Scheme?

A rebate scheme that gives you 2% to put towards more merchandise or you can donate this to a charity of your choice. For more information take a look at our Essential Reward Scheme page.

What fulfilment services can you provide?

We can offer a vast range of fulfilment services such as direct mail campaigns, stock management and webstores. We work closely with you to offer you a solution that meets your needs. For more general information please take a look at our Essential Fulfilment Solutions page and to discuss any current or future requirements please contact us.

Anything we’ve missed?

If you have any other questions please email or call us on 0344 225 3900.